Social Media Activist/Customer Service Representative

5000 LIMITED

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JOB RESPONSIBILITIES AND DUTIES

  • Build and execute social media strategy through competitive research, messaging and audience identification
  • Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action
  • Set up and optimize company pages within each platform to increase the visibility of company’s social content
  • Create editorial calendars and syndication schedules
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
  • Collaborate with other departments (Graphics, Web designer etc.) to manage reputation, identify key players and coordinate actions
  • Maintain an online presence for the company by marketing and engaging our products/services though our social media platforms.
  • Carry out research on trends in digital marketing and make recommendations for strategic growth.
  • Support content development.
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Record details of inquiries, comments and complaints and details of actions taken
  • Maintain customer databases and follow up on customer interactions
  • Confidentiality and high ethical standards
  • Smart, confident, energetic, enthusiastic and aptitude to work long hours.
  • Strong relationship management skills.

 

Professional Skills

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance
  • Good computer skills

Summary

Company

5000 LIMITED

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Marketing / Advertising / Communications

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Salary

₦50,000.00 ‐ ₦80,000.00 per month