NCR Corporation is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries.
Position Summary & Key Areas of Responsibility
- Position requirement is to be an expert that directs project specific activities of team members and offers management assistance to the organizational leader
- Ensure team members are performing optimally to achieve their individual and collective KPI set by the company.
- Performs needs analysis and prioritization, feasibility and business impact assessments for major KM requests and initiatives
- Typically manages overall life cycle of one or more Knowledge Solutions.
- Manage field operations
- Supervise team member to provide the best service delivery to our esteem customer.
- Ensure continuous monitoring of team member to meet Service level agreement the company have with the customer.
- Supervise team member and communicate timely to the customer on the incident logged with the company to avoid bridging the SLA and penalty payment.
- Organize meeting with the customer to showcase the company’s performance and to identify grey areas from customer point of view and work on it.
- Main focus areas are the reduction of failures/incidents, designing efficient and cost effective service philosophies, optimizing use of assets to reduce inventories and improve cash flows and performing proactive lifecycle management on both product and service performance
- Bachelor’s Degree or Higher National Diploma
- CCNP, CCIE, JNCIE-ENT, CompTIA Network , WCNA any of the certification is required.
- 4 years of related engineering field experience
- Understanding of current Incident Management processes and systems
- Strong analysis and good reporting skill.
- Self-motivation, customer focused.
- Strong written and oral communication skills
- Strong team orientation.
- Customer service experience will be and added advantage.
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