Front Desk Officer

Fosad Consulting

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Fosad Consulting - Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates to fill this role

 

 

Summary:

Who will function as a Front desk Officer in different designations where they have presence. The Front Desk Officer will be responsible for attending directly to clients inquiries.

 

Job Description

  • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
  • Prepares customer service summary reports.
  • Co-ordinates the handling of difficult and/or unusual situations.
  • Ensures and provides quality service to both internal and external customers.
  • Handle inbound customer service calls with professionalism.
  • Answer customer inquiries and follow through on requests.
  •  Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
  • Take thorough notes and promptly forward action items that need to be handled by others.

 

Qualifications 

  • A minimum of OND/HND degree
  • 0-2 years work experience
  • Additional Information
  • Strong analytical skill
  • Excellent communication skills
  • Negotiation skills
  • Attention to details is key
  • Good leadership skill
  • Planning and management skills
  • The role is open to only candidates residing in Abuja

This job originally appeared elsewhere.

Summary

Company

Fosad Consulting

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Location

Abuja

Specialization

Administration & Office Support

Job Type

Full-Time

Minimum Qualification

OND

Preferred Years of Experience

Entry Level