Client Service Officer

Prananet Technology Limited

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Prananet Technology Limited is a software development company creating engaging,creative and innovative technology. PRANANET technology provides software solutions to corporate organization, Government institution and also the private sector.

We develop commercial software products for the executives, school, individuals and also the mobile market at large.

 

Job Description:

  • Effectively manage large amounts of incoming calls
  • Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Skills Required

  • Customer service
  • Account management
  • Time management
  • Query resloution
  • Strong interpersonal skills

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Summary

Company

Prananet Technology Limited

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years