Must be aware about the basic security aspects in the hosting industry.
Advanced knowledge of the cPanel/WHM Linux Hosting control panel.
Advanced knowledge of the Linux operating system: CentOS/CloudLinux.
Knowledge of System services (i.e., Apache/Nginx, DNS, Tomcat, Mail transfer agents (exim, sendmail, postfix, qmail), FTP, SSH and PHP)
Knowledge of server security and hardening, tuning, patching, optimization.
Knowledge of website migration from same or cross control panel.
Knowledge of cloud computing & Linux Server Virtualization using KVM, XEN, OpenVZ or Virtuozzo.
Outstanding Customer Service & Communication skills and a dedication to the customer service experience.
Providing technical support to clients for hosting products & services via Helpdesk and live chat.
Installing, configuring, and maintaining services such as Apache, MySQL, DNS, Exim etc.
Providing fellow support representatives with technical support and guidance.
Troubleshoot issues/errors related to Linux hosting related services .
Monitor Server Performance.
Linux Administration of Dedicated Servers & VPS on CentOS/Cloudlinux (Mandatory)
Experience in hosting control panels: cPanel/WHM, Plesk etc.
Experience in any one of scripting language (bash, perl, python, php)
Experience in high traffic websites and load balancing
Ability to debug and troubleshoot scripting languages such as PHP, bash, and perl.
Advanced knowledge of the cPanel/WHM control panel & Linux operating system: CentOS/CloudLinux.
Sound Knowledge of web server and its services: (Server: apache, nginx), (Services: Exim, postfix, dns, mysql, ftp etc.)
Experience in Server & System services (i.e., Apache/Nginx, DNS, Tomcat, Mail transfer agents (exim, sendmail, postfix, qmail), FTP, SSH and PHP)
Understand the purpose of Firewalls and Load Balancers, VPN and SSL technologies
Working knowledge of common TCP/IP protocols such as telnet, ssh.
Good technical knowledge of commonly hosted end-user applications such as: Wordpress, Joomla, Magento and other common PHP/MySQL based softwares for increasing performance of websites and decreasing load on server.
Knowledge of Website and other services migration.
Installation & Updating of Softwares, OS on Linux environments i.e.: Centos, CloudLinux.
Must be aware about the basic security aspects in the hosting industry
Should be able to monitor and block Spam & other security threats.
Knowledge of Virtualization Softwares like KVM, OpenVZ, XEN or Virtuozzo
Redhat or Systems Administration experience preferred in web hosting industry.