Customer Service Executive

Confidential

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A customer experience executive’s major responsibility is to increase the loyalty customers have to the organization. Typically, a customer experience executive must make use of three disciplines--customer loyalty management, customer relationship management and customer value management--to improve customer experiences.

 

Responsibilities include:

  • To track, oversee and optimize all customer interactions
  • Analyze records of customer inquiries, purchases, service requests and complaints to identify trends.
  • To maintain the company’s standard of quality
  • Manage interactions with customers, such as purchases, customer service requests and call center communications.
  • Identify tasks that are critical to maintaining customer satisfaction levels and communicate with employees to raise awareness of their individual roles in delivering satisfaction
  • Manage the company’s software to achieve CRM objectives such as birthday greetings, loyalty programs, retention initiatives e.t.c.
  • Marketing the company’s products and services to prospective customers

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Rivers

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years

Salary

₦80,000.00 ‐ ₦150,000.00 per month