Operations & Maintenance Officer, NOC

MasterMindsHRSG Management Consulting

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MasterMindsHRSG Management Consulting, is recruiting on behalf of its client who operates in the Engineering industry


Role and Responsibilities

  • Oversees and co-ordinates office administrative procedures and review, evaluate and implement new procedures.
  • Assists O&M Technician or Coordinator, NOC for network monitoring, trouble ticket handling and other related tasks.
  • Assembles data and prepares periodic and special reports, manuals and correspondence.
  • Provides 24/7 Network surveillance, monitoring, reporting & escalating the incidents.
  • Dispatches O&M Field Technicians or related persons to network elements according to trouble tickets or preventive/corrective schedule.
  • Responsible for doing proper follow up with O&M Field Technicians on pending trouble tickets or preventive tasks given to them.
  • Gets feedback from O&M Field Technicians for corrective / emergency and preventive maintenance work or any other tasks assigned and informs the respective manager according to process.
  • Collects data from field or other sources, inserts into client ticket tool and firms' database (O&M portal), ensures data correctness and generates relevant reports from the tools.
  • Prepares daily shift NOC and other reports as per guideline.
  • Coordinates and controls work from other departments e.g subcontractor, client.
  • Maintains the high level of client service expected as per guideline from the superior.
  • Answers customer inquiries, either via phone or email, in a timely, courteous, and professional manner as per guideline from the superior.


OH&S/QMS Role and Responsibilities:

  • Ensures the implementation of OH&S/QMS requirements on all assigned cell sites.
  • Fills all related OH&S/QMS documents on sites.
  • Conducts site safety induction by explaining to subcontractors their responsibilities in terms of OH&S requirements of the firm and clients.
  • Ensures that adequate PPE is used by both the firms' and subcontractors’ teams.
  • Ensures that safe work procedures are being adhered to.
  • Investigates and fills the incident investigation report and shares it with the OH&S representative.
  • Ensures emergency drills are conducted on sites.
  • Deals directly with the client’s representative on all OH&S matters on sites.
  • Reports on any hazard, incident, and accident to the direct supervisor of all assigned sites.



2-5 years experience in similar field

Minimum H.N.D in Computer Science or Electrical / Electronic Engineering. (Prefer BSc)


This job originally appeared elsewhere.



MasterMindsHRSG Management Consulting

Job Level

Experienced (Non-Manager)





Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years

Application Deadline

2 weeks from now