We are currently looking for young, dynamic, self-motivated female Food & Beverage professionals who want to move their careers forward.
As a Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
Ensure the restaurant is ready to receive members prior to opening
Observe the cleanliness and maintenance of the restaurant and the entrance area
Maintaining impeccable uniform and personal presentation standards in accordance with Company policy.
Welcoming members to the Restaurant, by using the Restaurant name inquiring if they have a reservation and noting it in the reservation book if they do.
Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book.
Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact.
Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
Being attentive to guest requests
Escort members to their preferred table or reserved table and seat members according to restaurant standards
Take telephone bookings and answer the telephone in an impeccable manner and document in the Reservation book.
Be attentive to members and resolve their complaints where possible, reporting all incidents to your Supervisor
Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
Maintain responsibility of cleanliness of all menus and drink menus
Assist with beverage service
Assist with food service
Ensure tables are cleared quietly and efficiently
Carry food and beverage trays in a safe manner to minimise breakages
Complete dockets accurately and clearly
Reassure the guests’ satisfaction upon their departure.
Offer consistently professional, friendly, warm and engaging service