Sales Support Officer- Ordering

MTN Communications Limited

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MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.


Job Description:

  • To provide sales support services in terms of time processing of orders as well as the management of accounts of all Trade Partners, Corporate Partners and Connect Stores
  • Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
  • Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
  • Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
  • Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
  • Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
  • Process account reconciliation for Trade Partners /Connect Store for excess funds available for use.
  • Generate reports on compensation due to Blacklisted cards for Trade Partners/Connect Store and Data Partners and communicate to enhance speedy use of lost funds.
  • Blacklist all Recharge cards reported stolen by the Trade Partners on PPMS (Prepaid Management System) self-help solution and prepare compensation.
  • Liaise with Distributors Account Managers on processes required in setting up a Distributor as partner with MTN.
  • Receive and process orders for MTN products from MTN trade partners and connect stores nationwide;
  • Receive orders from trade partners promptly and courteously via phone, e-mail, fax etc.
  • Process order requests on IFS in accordance with stock availability and PPPs.
  • Administer product allocation/products mix/ departmental and regional business plan.
  • Monitor all MTN Trade Partners /Connect Store and Data Partners’ physical, logical and virtual orders and special projects.
  • Report and reconcile all transactions passing through the planning system.
  • Provide solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance.
  • Maintain all Trade Partners account and ensure they reflect the true position of their relationship with the organization.
  • Coordinate and advice Regional and Central Warehouse Inventory as it affects order processing for trade partners.
  • Process  termination of defaulting Trade Partners /Connect Store and Data Partners;
  • Prepare termination journal on receipt of motivation of termination due to violation of trade process.
  • Ensure that Balance on SOA/CLA is paid promptly to trade partners /connect store and data partners.


  • First  Degree in any related discipline
  • Fluent in English
  • Minimum of 3 years’ experience in an area of specialization; with experience working with others
  • Experience working in a medium  organization
  • Relationship Management Experience
  • Basic GSM
  • IFS fundamentals
  • BA, BEd, BSc or HND.

This job originally appeared elsewhere.



MTN Communications Limited

Job Level

Experienced (Non-Manager)




Sales/Business Development

Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years

Application Deadline

1 week from now