CLIENT SERVICE OFFICER

KEAN Global Services

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RESPONSIBILITIES

Ø  Handling customers complaints according to the guidelines and policies of the company;

Ø  Making sure that customers are satisfied on their inquiries;

Ø  Making sure that the complaints of customers are valid without complications;

Ø  Being able to proffer solutions that relate to customer care services in the organization;

Ø Making sure that customers telephone calls are answered and appropriate call transfers are enhanced;

Ø  Taking up some administrative roles such as arrangement of files appropriately;

Ø  He or She must be able to establish good customer relationship;

Ø  Must be able to perform some clerical functions or tasks.

 

REQUIREMENTS

Ø  Excellent Communication and organizational skills

Ø  Minimum of HND in required field.

Ø  Enthusiasm reliability and the ability to multi-task.

Ø  Must be skilled with the computer and MS Word Software.

 

Ø  1-3 years working experience.

Summary

Company

KEAN Global Services

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years