Transaction Svs. Sr Supervisor


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Citibank represents the consumer banking operations of financial services giant Citigroup. The unit has more than 1,000 branches in about a dozen US states. California and Texas are its largest markets, but the bank also has a significant presence in the Northeast, as well as in Chicago and Miami. It has about 300 international locations in some 40 countries, with a focus on emerging markets in Asia, Latin America, and Central and Eastern Europe. Citibank provides standard banking fare such as deposit accounts, credit cards, and loans to consumers and small businesses, and utilizes its parent's breadth of financial services to also offer investment and financial planning services.


Job Purpose:

Foreign exchange purchase and utilization is highly regulated in Nigeria by the Central Bank. There are mandatory regulatory reporting (daily, monthly, etc.) requirements. There are also periodic and ad hoc examinations and review by the CBN and other regulatory agencies.


Transaction SVs. Sr. Supervisor is responsible for Regulatory reporting, coordination of monthly and surprise proofs, monitoring and supervision of MCA, oversight of the outsource service providers (TCS) and tracking of transit accounts such as Nostros, Sundries and Deferred accounts.


His/her primary focus is to ensure accurate and timely rendition of various regulatory reports, prepare the unit for regulatory examinations and ensure effective oversight of the outsourced service provider (TCS).



  • Review transactional documentation for various Trade products and processes to ensure full compliance with applicable regulatory guidelines, laws of Nigeria and/or the United States of America, Citigroup corporate policy, local procedures and international conventions.
  • Ensure that updates of transaction details on business applications for various Trade products and processes by processors, supervisors and unit heads comply with Citigroup corporate policy and local procedures. Ensure that such updates are done accurately and promptly.
  • customers, business units and operations management is accurate and adequately representative of the degree of compliance with applicable requirements.
  • Ensure proofing of internal accounts to departmental records as and at when due. Ensure that all proof exceptions are corrected and root causes fixed.
  • Plan and co-ordinate MCA for various Trade products and processes as and at when due. Ensure that all MCA exceptions are corrected and root causes fixed. Ensure that satisfactory MCA and IA ratings are achieved for various Trade products and processes. Ensure that CBN, NDIC and any regulatory audits are satisfactory for various Trade products/processes.
  • Ensure that all accruals, amortisations, charges and fees are accurately computed as and at when due and that appropriate accounting entries are accurately passed as and at when due.
  • development summaries and goals are prepared for processors, supervisors and unit heads as and at when due. Proactively enable processors and staff to acquire and develop the necessary skills for their career development and growth. Ensure that human and other resource requirements for efficient and smooth running of Trade Operations are provided within budget limits.
  • Review and update local procedures, DCFCs, MCA checklists and designations as and at when due for compliance with applicable regulatory guidelines, laws of Nigeria and/or the United States of America, Citigroup corporate policy, local procedures and international conventions.
  • Provide input to the development of Trade product programmes. Support the business units on all Trade business development projects.
  • Ensure optimum operational efficiency of the various Trade products/processes. Monitor all processes for optimum performance and initiate/participate in process improvement steps where necessary. Review service delivery standards in line with customer and business requirements.
  • Manage and coordinate the activities of the off-shoring unit by ensuring that they deliver in line with the approved procedures and Statements Of Works (SOW).
  • Ensure effective working relationship between the offshore processing unit and the branch.
  • Ensure that institutional policy/local regulatory changes is communicated to the Outsource Service Provider in a timely manner.
  • Provide leadership, vision and strategic direction for the department as a whole, with guidance on interpretation on all applicable policies.
  • Drive continuous improvement in customer and employee satisfaction through various initiatives. Contribute to the growth and sustainability of the business portfolio.
  • Ensure strategic deployment of human and other resources to achieve corporate goals.
  • Maintain good rapport with representatives of customers and regulators and provide leadership in resolution of any issues that can potentially adversely impact the relationships of these parties with the bank.
  • Business Relationships:
  • Internal: Highly frequent contact with the SCOO, Relationship Management, Legal, Financial Control, FICC, TTS Product, Treasury Operations, Ops Control Unit and Cash Management Ops. Moderate contact with various branches.
  • External: Highly frequent contact with Central Bank of Nigeria, Nigerian Customs Service, Tata Consultancy Services (TCS) and customers.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.


This job originally appeared elsewhere.




Job Level

Experienced (Non-Manager)




Banking / Finance / Insurance

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years

Application Deadline