- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Love being on the phone to customers - with a great phone manner and a real desire to help
- A clear and strong communicator with excellent questioning and listening skills
- A high degree of emotional intelligence - the ability to stay cool under pressure and remain helpful while handling difficult calls
- Ability to empathize and show care & consideration to customers, whilst still being able to deliver difficult messages to customers when needed
- An accurate and methodical individual with an excellent eye for detail
- The ability to challenge and question ideas, openly and honestly, whilst providing solutions and options
- Driven by team performance, and continually striving to be better both as an individual and as a team
- A strong team player who forms positive relationships with both colleagues and customers
- A passionate, energetic and self-motivated individual who proactively looks at their role in the business and how they and the wider team can do better (supports our continuous improvement objectives)
- Good time management with the ability to prioritize and manage your workload, supporting others as needed.
NB: Applicants must be Lagos resident
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