Customer Support Representative


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The vacancy is for a temporary period of 3months as a relief job

The ideal candidate will join a dynamic and fast paced working environment. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with FXTM.


  • Knowledge of English (additional European or Asian languages are desired)
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Answering e-mails , assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
  • Impeccable telephone etiquette and management
  • Handling of Back office queries
  • Supporting clients with technical and troubleshooting issues
  • Dealing with complaints of a varying nature promptly and effectively
  • Providing support and troubleshooting on Meta Trader platforms
  • Liaising with all departments to resolve issues
  • Providing all relevant information to clients regarding documents and materials for becoming a client
  • Monitor and order stationery, furniture and groceries in the Abuja office
  • Coordinate and supervise the cleaning staff as appropriate in order to keep the office clean and tidy




Job Level

Experienced (Non-Manager)




Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years