Customer Service Supervisor

acada telecoms international ltd

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Our company is currently recruiting for the post of Customer Service Supervisor

 

Requirements

  • Proficient in MS Office is essential
  • Minimum of 4 years experience in call center/ helpline is essential
  • Minimum of HND/BSC in Social Science, Nursing, Social Work and related fields from accredited institutions.
  • Customer Service Certification will be an added advantage

 

Responsibilities

  • Control all (in-bound and out-bound) calls from clients in effective, professional and caring manner
  • Apply the elements of building positive rapport with different types of customers over the phone
  • Use professional and active listening skills that support effective telephone communication
  • Ensuring timely and professional responses to all complaints request and enquires received
  • Apply the proper telephone etiquette to satisfy various customer situations
  • Understand the impact of attitudes in handling calls professionally and issues surrounding provision of company information.
  • Interested candidates should apply

Summary

Company

acada telecoms international ltd

Job Level

Manager (Staff Supervisor/Head of Department)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years

Salary

₦200,000.00 ‐ ₦230,000.00 per month