ICT Officer

Norwegian Refugee Council (NRC)

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The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters, NORCAP, with 650 professionals, ready to be deployed on 72 hours’ notice when a crisis occurs.

In light of the displacement in the north eastern part of Nigeria, NRC is about to start up an emergency response programme in Nigeria to respond to the humanitarian needs.

In the coming months, the main focus for NRC would be conflict-affected populations including IDPs, returnees and the local communities in Borno State. NRC will initially be starting activities in the area of food security, water and sanitation and shelter/NFI sectors. NRC is therefore seeking an ICT Officer in Abuja, Nigeria. The ICT Officer reports to the Logistics Manager.


Tasks and Responsibilities:

  • Provides basic assistance, information and/or training to staff on ICT policies and procedures including hardware and software.
  • Identifies ICT problems, develop and implement technical solutions.
  • Maintain an accurate asset management system and documentation at Country office level
  • Adheres to NRC ICT policies and procedures, handbooks and guidelines.
  • Ensure anti-corruption, transparency and cost efficiency principles in all processes.
  • Will also be Roving and providing NRC with internet setup in new bases.
  • Will be providing other bases with ICT Support.
  • Ensure ICT equipment’s, hardware, software and other resources are made available and well maintained
  • Troubleshoots, diagnoses problems, implements corrective action & procedures, monitor and facilitate repairs.
  • Sets up and configures general hardware, peripherals and accounts assigning security level;
  • Monitors, operates, and maintain a reliable internet and network system (connectivity, assigning access level…),
  • Implement NRC filling system (electronic files) at country level
  • Provide IT support and capacity building to users on hardware, software, peripherals and other ICT resources (internet, e-mail, intranet…)
  • Maintain an accurate asset register and ensure all items are properly tagged.
  • Ensure proper handover, including signatures for all mobile equipment’s.
  • Ensure proper filing of all documents relative to assets management as per NRC policy (Loss and damage report).



  • At least 2 years’ experience from working as an ICT Officer in a humanitarian/recovery context
  • Documented experience in related to network management
  • Degree in Computer Science, ICT or related degree
  • Professional qualification in Networking, Programming
  • Masters will be an added advantage
  • Previous experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Fluency in English, both written and verbal
  • Very good knowledge of Microsoft Office, especially Excel and Word
  • Must be able to work under pressure
  • Good knowledge of Nigeria context (internet services, Networks, software/hardware authentication)
  • Office organization skills,
  • Computer skills (Microsoft Office)
  • Good communication skills
  • Fluency in English, Hausa is an asset
  • All employees of the Norwegian Refugee Council should be able to adhere to our Codes of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable

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Norwegian Refugee Council (NRC)

Job Level

Experienced (Non-Manager)




Information Technology

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years

Application Deadline