Customer Service Representative

DREAMS AFRICA RESOURCE ENTERPRISES

Apply for this job   

Share this job:


This job listing has expired! Click here to view the latest Trade / Services jobs in Nigeria

Job Responsibilities:

  • Serves customers by providing product and service information; resolving product and service problems.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint;  determining the cause of the problem; selecting and explaining the best solution   to solve the problem; expediting correction or adjustment; following up to ensure  resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer  information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

 

Skills and Qualifications:

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Problem Solving
  • Market Knowledge
  • Documentation Skills 
  • Listening Skills 
  • Phone Skills
  • Resolving Conflict
  • Analyzing Information  

Summary

Company

DREAMS AFRICA RESOURCE ENTERPRISES

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Salary

₦80,000.00 ‐ ₦120,000.00 per month