- Will function as a Customer Service Officer in Lagos.
- The CSO will be responsible for attending directly to clients inquiries.
- Preparation of Valuation reports.
- Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
- Communicate verbally and in writing to answer inquiries and provide information
- Monitoring of returned direct debit mandate.
- Attending to customers’ complaints.
- Registration of incoming and outgoing mails.
- Preparation of renewable and lapsed policies
- Creation of customer and contractor codes
- Collation of customer feedback in respect of our service delivery.
- Friendliness and error-free documentation.
- Measure Variance from agreed SLA.
- Provide special training for all employees on customer service.
- Moderate IT skills
- Moderate Business Writing
- Moderate Negotiation Skills
- Advanced Presentation skills
- Good Team Spirit
- Good Inter-personal relationship skills
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