Offline Agent

Iroko Partners Limited

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IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours. 

 

Team Mission Statement  

To subscribe new customers in Nigeria to Irokotv

To educate and train visitors/customers in Nigeria on how to use Irokotv

Position Summary

To attract visitors to the Irokotv kiosk, provide point of sales assistance, and sell Irokotv subscriptions!

 

Responsibilities:

  • Attracting visitors to Irokotv kiosks and creating a fun, lively kiosk environment
  • Teaching kiosk visitors how to download and use the Irokotv app
  • Selling Irokotv subscriptions to kiosk visitors to ensure you meet your monthly sales target
  • Subscribing visitors to Irokotv subscription plans and helping them download movies on their phones
  • Managing cash transactions and remitting cash balances to Irokotv
  • Calling Irokotv customers, teaching them how to use the app, and documenting their feedback/concerns
  • Troubleshooting and resolving customers’ problems with our product or escalating issues to the Irokotv customer support team
  • Achieving and maintaining proficiency with our escalation matrixes
  • Consistently staying up-to-date with new Irokotv products/services
  • Providing weekly reports on customer feedback to management

 

Requirements

  • Previous sales or customer service experience is a PLUS!
  • Must be friendly and fluent in English
  • Should be familiar with smart phones (Android) and mobile applications

This job originally appeared elsewhere.

Summary

Company

Iroko Partners Limited

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Location

Lagos

Specialization

Sales/Business Development

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

Entry Level