Call Centre Agent

Confidential

Apply for this job   

Share this job:


The main functions include but are not limited to:

  • Answering calls and responding to emails 
  • Handle customer inquiries both telephonically and by email
  • Make outbound calls.
  • Receive inbound calls
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information 
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

 

Requirements:

  • Ability to work on the phone for extended periods of time
  • Ability to speak, read and write English fluently
  • Knowledge of at least one major Local Language (Yoruba, Hausa or Igbo) fluently.
  • Ability to manage detailed information and handle Stress
  • Excellent computer skills with an ability to type 30/40 wpm
  • Ability to control call and politely keep potential client focused
  • Good listening skills
  • Excellent phone manner and strong communication skills; both written and oral
  • Previous experience in a Call Centre will be an advantage

Summary

Company

Confidential

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

Entry Level

Application Deadline

2 months from now