Chief Operating Officer

Cafe Neo

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WHO ARE WE?

Cafe Neo is a new-age, Naija born-and-bred retail group. If you haven't heard of us before, we're aiming to be Africa’s favourite coffee chain.

 

After three very successful years, Neo is now Nigeria’s largest and fastest-growing coffee chain with 10 upscale outlets in Lagos. We believe the potential for Neo in Nigeria is huge, and are expanding rapidly to unearth it. By selling the finest African coffee in our shops and select retail outlets, first in Nigeria and then further afield, we’re bringing proper African coffee to African consumers, one cup at a time.

 

Neo is a home to Nigeria's most forward-thinking minds, and we're building the world-class team that our community deserves. Whether we're pushing for operational excellence, crunching data to guide our growth efforts or optimising the UX on our mobile ordering app, the team spends each day working to solve new problems.

 

We get coffee to our customers in a few ways:

Traditional retail outlets

Customised office delivery B2B packages

B2C mobile-app ordering

 

WHAT IS YOUR MISSION?

To lead Café Neo’s Operational Team, building a unit that prides itself on efficiency and gets progressively better at serving a growing group of Neo Loyalists

WHY DOES THIS ROLE EXIST IN A NUTSHELL?

Our concept has been validated several times over, and we’re doing well as a 10-outlet chain. Our aggressive expansion plan means we’ll have to develop our capabilities internally to ensure that we can support the growth we expect

Navigating this expansion will be tough, and it will not happen by accident. The successful candidate will need to drive this change

 

HOW?

  • Pay an insane amount of attention to detail whilst evaluating internal structures & processes
  • Ask yourself how well these are working now, whether they need to be more robust and most importantly, ‘how will I get there?’
  • Be creative in designing solutions that will allow you to achieve the above
  • Implement and test the effectiveness of new solutions rapidly. Constantly iterate

 

WHEN DO I KNOW I’M WINNING AT THAT?

  • Your key KPIs will be improving month-on-month
  • Customer complaints in certain areas should reduce periodically
  • Employees will compliment you on the improvements they’re noticing

 

WHAT SKILLS SHOULD I BRING TO THE TABLE?

  • Strong understanding of new-age, technology-optimised businesses & business models (forget about Blockbuster, think Netflix. Forget UPS, think Postmates)
  • Strong analytics/data manipulation capabilities
  • Fearless attitude when it comes to challenging norms and exploring new territories
  • Results-driven, strategic & creative mindset
  • Great written and spoken English (& pidgin!)

 

WHAT SHOULD MY BACKGROUND BE?

No specific requirements. Your mindset is most important

Desirable past experiences: high-level multi-outlet retail operations, supply chain/logistics management, organizational building/employee management, data manipulation

 

WHO SHOULD I BE?

  • You spend a lot of time annoyed by the lack of exciting roles like this in Nigeria
  • You aren't constrained by what exists today, but are motivated by the changes that will build a better tomorrow
  • You spend your free time keeping up with global trends and figuring out how they are relevant to the Nigerian market
  • You are not one to sit and dictate. You are a doer.

 

WHAT CAN YOU EXPECT FROM US?

  • To work directly with the CEO on crafting the vision for your functional area
  • The opportunity to make key decisions in a real business, that will affect real customers, and generate real revenues
  • A unique set of workspaces to work from across Lagos
  • The chance to bump heads with young, high-potential, dynamic colleagues with very interesting backgrounds
  • A competitive compensation package

Summary

Company

Cafe Neo

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Consulting/Business Strategy & Planning

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years

Salary

₦300,000.00 ‐ ₦600,000.00 per month

Application Deadline

2 months from now