Client Relationship Officer

Synapse Services

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Synapse Services - We are a fast growing “Center for Psychological Medicine” based within the Abuja metropolis, currently retaining the services of a robust mixture of local and internationally trained staff that provide excellent, client focused services

We provide psychological and counselling services, inpatient facilities/ treatment, day hospital, rehabilitation, community care etc. In addition, we treat all forms of disorders related to your mental health and drug addiction.

Presently we are in the process of expanding our organization and are looking for exceptional, committed, innovative and highly motivated staff, willing to go above and beyond the call of duty to provide a stellar service within a confidentiality driven service practice.

 

 

Principal Duties and Responsibilities

  • Patient Management: Serves as the first contact to parents and their wards, and maintains a cordial relationship with them.
  • Clearly address their inquiries
  • Opens files for new clients after registration fees has been paid
  • Take enquiry from patients or their relatives, upon admission inform patient’s family member about our prices and ensure they fill the “Inpatient Admission form”.
  • Print out copies of price list for both in and Out Patient prospects. Take UDT enquiries and contact the Ward manager/Nurse on duty for the exercise.
  • Interfacing with visitors/clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction. 
  • Patient Files: Opening of patient files for newly registered patients, allotting Hospital and Medical record Number, and retrieving of patient files when client come for follow up.
  • Provide secretarial support: filing, answering telephone calls, compiling and typing of official documents as required, photo copying and distributing materials, correspondence.
  • Receive, dispatch and disseminate official correspondence
  • Assist in the procurement of office items when need arises

 

Qualifications and Requirements:

  • Minimum of HND/ BSC in a relevant course
  • Must have completed NYSC.
  • Attention to detail.
  • Good listening ability.
  • Strong communication and interpersonal skill.
  • Excellent relationship management.
  • Proactive problem solving approach.
  • Stress tolerance.
  • High level of professionalism.
  • Ability to maintain strict confidentiality.
  • Must have excellent interpersonal skill
  • Proactive problem solving skill and a friendly disposition
  • Related working experience will be an added advantage .

Summary

Company

Synapse Services

Job Level

Experienced (Non-Manager)

Location

Abuja

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years

Application Deadline

1 month from now