Customer Service Executive

Confidential

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A firm in the E-commerce sector seeks qualified candidates to fill this role:

 

 

Summary:

  • A Customer Service Representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
  • The target is to ensure excellent service standards and maintain high customer satisfaction.

 

 

Responsibilities

  • Effectively manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

 

 

Requirements

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills

 

Ability to multi-task, prioritize, and manage time effectively

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years