Infrastructure Specialist l

The Reliance

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EMPLOYMENT TYPE

Full Time (Evening and weekend work will be required as job duties demand)

 

YEARS OF EXPERIENCE

Minimum of 2 years

 

SALARY

Industry standard (based on experience)

 

LOCATION

Lekki

 

HOURS

50-60 hours per week

 

START DATE

Immediate

 

PROBATION PERIOD

6 months

 

TRAVELLING

Occasional

 

Our Company is an innovative electronic payment solution provider providing payment solutions and remittances for businesses and individuals. We are looking to recruit a Business Development Associate who will generate new business for the company.

 

Summary

As part of the Infrastructure Support Team, be responsible for supporting all aspects of the IT Network, Database and System Infrastructure. Support the design; development and operation of the Capacity and Availability (Security) Management processes for the IT Network, Database and System Infrastructure. Monitor and manage the license provision for software distributed in the IT environment with specific responsibility for server and database licensing. Attain the agreed levels of performance for Incident and Problem management as detailed in the appropriate service level agreements. Prioritise Support requests effectively to ensure compliance with agreed Service Levels

 

Job Requirement

  • Ensure IT coverage of the working day (08:00 - 18:00) by working a shift rota system
  • As required support any and all aspects of the IT service provision a best endeavor basis
  • Provide cover to the Service Desk when needed
  • Meet service level targets for Incident and Problem management closure
  • Provide support for the network (LAN, WAN, VPN), server and database infrastructure including configuring and upgrading hardware, installing software and performing system administration
  • Meet service levels for closure of assigned service desk tickets
  • Escalate and then coordinate Issues and Problems to external third party support Configuration Management
  • Maintain Configuration information relevant to network (LAN, WAN, VPN), server and database infrastructure

 

CHANGE AND RELEASE MANAGEMENT

  • Ensure effective release procedures for changes to network (LAN, WAN, VPN), server and database infrastructure Service Level Management
  • Ensure that the IT infrastructure is secure from external and internal attack through monitoring, testing and following best practice to reduce the risk of any security incident
  • Maintain an effective antivirus, anti-spam and malware strategy for all of the IT infrastructure including PCs and telephony
  • Define and administer an effective backup and recovery strategy for the IT Services IT Service Continuity Management
  • Support the technical production of the IT Continuity plan creating and documenting processes and procedures to ensure the timely recovery of systems in the event of an invocation
  • Support the testing and validation of the IT Continuity Plan Application Management
  • Provide support and database administration functions for both Oracle and MSSQL Server databases
  • Provide 3rd line support and administration functions for the Business Applications
  • Provide support and administration functions for the Security Applications

 

PROJECT MANAGEMENT

  • Perform the role of Technical Lead for major projects ensuring delivery of an appropriate IT solution
  • Manage and deliver IT projects to quality, time and budget
  • Support the User Acceptance Testing phase of the Major project delivery plan

 

Additional experience in the following areas is highly desirable

  • Qualified in ITIL to foundation level
  • Experience of supporting a Mail service
  • Experience of supporting Firewalls and a switched Ethernet network infrastructure
  • Experience of supporting a MS-SharePoint environment

 

SKILLS

  • Educated to degree level or equivalent knowledge and abilities
  • A high standard of interpersonal and communication skills, and the ability to handle confidential information
  • Demonstrable competency to manage relationships with key stakeholders and a strong customer service focus
  • Proven ability to adapt to a changing working environment with a flexible approach to working
  • Excellent broad understanding of IT concepts, technologies and trends
  • A relevant industry qualification or equivalent experience in Microsoft networking technologies e.g. Active Directory
  • A relevant industry qualification or equivalent experience in Microsoft Windows Server environment administration
  • A relevant industry qualification or equivalent experience in Azure server virtualization administration
  • A relevant industry experience in a Storage Area Network (SAN) environment administration
  • Relevant experience in applying a security context to all aspects of the IT infrastructure
  • Relevant experience in designing and implementing an enterprise backup and recovery strategy to IT infrastructure
  • A relevant industry qualification or equivalent experience in database (Oracle and MS-SQL Server) administration

 

REQUIRED QUALIFICATION(S)

Education

Bachelor’s or MS degree in Computer Science (or related field), with 3-5 years of experience in relevant Software Solutions development environments.

 

Other

  • Qualified in ITIL to foundation level
  • Experience of supporting a Mail service
  • Experience of supporting Firewalls and a switched Ethernet network infrastructure
  • Experience of supporting a MS-SharePoint environment
  • Professional Certification is an added advantage
  • Completion of National Youth Service Corps (NYSC) program

Summary

Company

The Reliance

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Information Technology

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

3 - 5 years