Food & Beverage Manager - Serviced Apartments

Bradfield Consulting Limited

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Our client, a big player in the hospitality space, which offers a collection of the finest fully serviced apartments in Abuja, geared towards the long stay guest is looking to recruit a Food & Beverage Manager.

 

The Food and Beverage Manager will be responsible for managing all F&B operations and for delivering an excellent guest experience. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

 

JOB LOCATION: ABUJA

 

RESPONSIBILITIES

  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Identify customers needs and respond proactively to all of their concerns
  • Establish targets, KPI’s, schedules, policies and procedures
  • Comply with all health and safety regulations
  • Report on management regarding sales results and productivity
  • Oversee all aspects of the daily operation of the Apartment’s Room Service operation.
  • Supervise all Room Service personnel.
  • Respond to guest complaints in a timely manner.
  • Ensure proper set-up, breakdown and maintenance of all banquet functions
  • Work with the GM and keep him/her informed of F&B issues as they arise.
  • Organize all documentation for shift work on a daily basis including pre-shift reports
  • Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
  • Coordinate and monitor all phases of the Room Service operation.
  • Ensure effective communications between each shift.
  • Supervise the room service area in order to attract, retain, and motivate the employees.
  • Ensure optimal level of service, quality, and hospitality are provided to guest.
  • Ensure the timeliness and accuracy of the amenity set-up and delivery.
  • Monitor and maintain proper running and cleanliness of banquet areas
  • Perform any other reasonable duties as required and directed
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

 

SKILLS AND COMPETENCIES

  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Ability to spot and resolve problems efficiently
  • Mastery in delegating multiple tasks
  • Communication and leadership skills
  • Ability to manage personnel and meet financial targets

 

EDUCATION AND EXPERIENCE

  • At least 5 managerial experience and strong interpersonal skills.
  • Solid experience in a similar position from within a 3 or 4-star hotel/serviced apartments.
  • Proven banquet management experience in a similar establishment
  • Up to date with banquet trends and best practices

This job originally appeared elsewhere.

Summary

Company

Bradfield Consulting Limited

Job Level

Experienced (Non-Manager)

Location

Abuja

Specialization

Hospitality / Leisure / Travels

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

7 - 10 years