Customer Service Representative

Zenco Energy Services

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COMPANY PROFILE

Zenco Energy Services is a commercial or non-profit business, providing a broad range of energy solutions including designs and implementation of energy savings projects, energy conservation, energy infrastructure outsourcing, power generation, energy supply, and risk management.

We fuel the future, and by so doing, have positioned ourselves as one of the world’s leading equipment and services’ providers in the oil and gas space. We pride ourselves with unique capabilities across the entire value chain - from oil and gas drilling equipment and subsea systems, to turbomachinery solutions and downstream processing.

Our quest for progress is relentless. We work on the things that matter, becoming trusted partners for our customers to solve today’s toughest energy challenges. Our extensive global network of manufacturing facilities, operational bases & services centres allow us to operate where it matters to you.

 

Position to be filled:

Customer Service Representative

 

Responsibilities:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

 

Skills/Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.

Summary

Company

Zenco Energy Services

Job Level

Fresh Graduate/Entry Level/Graduate Internship

Location

Lagos

Specialization

Oil&Gas / Mining / Energy

Job Type

Full-Time

Minimum Qualification

OND

Preferred Years of Experience

Entry Level

Salary

₦100,000.00 ‐ ₦250,000.00 per month

Application Deadline

Today

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