Qualiserve Group - The organization started its operational activities as Qualiserve Technologies Ltd in the year 2005 to provide ICT solutions. Since then, Qualiserve has earned a reputation of helping its clients to attain improved performance in the provision of quality services in IT and other areas such as Telecom Infrastructure and Man-power Outsourcing. This we have achieved through a diverse pool of professionals, leveraging on the best practices, innovations and a strong backing from our financial partners to deliver world class services.
- Based on the project requirement to deploys, configures and maintains all the project required IT tools, including the BMC Remedy ITSM tools, monitoring tools and automation tools and related integrations.
- Particular applications to be supported and maintained include Service Desk, Change Management, Service Request Management, Dashboards and Business Analytics, and Asset Management.
- Frequent interaction is required with IT Service Center, the change management team, the asset management team, database team, and server team. Problem solving, communication and teamwork are keys to success in this position.
- Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management
- Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)
- Customization and creation of Remedy workflows according to customer requirements
- Ability to estimate work effort for customizations, enhancements, and configuration requests
- Advanced analysis and troubleshooting
- Creating and maintaining technical documentation with respect to system design
- More than 5 years IT operation and maintenance experience, master mainstream IT operation and maintenance tools, automation tools, reports tools.
- Be familiar with process deployment and configuration
- Ability to manage and monitor application availability and have excellent ability of analysis, problem-solving
With strong communication skills, be able to organize IT service desk, change management team, asset management team, database team and server team to discuss and solve problems
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