Front Desk Executive

Confidential

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A top Tech firm is in need of a suitable candidate for this position

 

Department: Admin Services

Directly reports to: Manager, Admin Services

WORK SCHEDULE: 8-5

TRAVEL REQUIREMENTS: Occasional

 

JOB RESPONSIBILITIES

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Perform duties, such as taking care of or straightening magazines to maintain lobby or reception area.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Hear and resolve complaints from customers or the public.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Keep a current record of staff members whereabouts and availability.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.

 

KEY PERFORMANCE INDICATORS (KPI)

  • Ability to articulate the services provided by ipNX Nigeria Limited
  • Demonstrate competency in all operational aspects of reception including meeting scheduling, distributing mail, filing, and answering the phone, etc.
  • Whenever possible, guest/customer complaints and requests will be resolved on the spot, whether by referral or scheduling. If unsure how to assist a guest/customer refer them to a supervisor.
  • All inquiries are recorded, date stamped, and immediately forwarded to the appropriate individual.
  • All walk-in requests and complaints relating to scheduling and/or operations will be logged.
  • Duty performance should reflect professionalism
  • Reading materials should be up to date.
  • Any plants in office should be watered weekly.
  • Lobby/waiting area kept clear of clutter and trash.

 

JOB SPECIFICATIONS

Academic and Professional: 

A University degree graduate in the Social sciences or its equivalent with minimum of Second Class Lower/HND -Upper Credit in any field.

 

Experience: 

1-2 year experience in Administrative, Front Desk, Customer Relations and Human Relations function.

 

Competence

Skills

  • Effective communication skills
  • Good verbal reasoning, written and presentation skills
  • Problem solving skills
  • Attentive to detail and highly organized
  • Team player
  • Typing
  • Telephone Etiquette

 

 

Knowledge 

  • Must be computer literate
  • Knowledge of Microsoft office. (Excel, PowerPoint, Word, etc)

 

Personal Attributes

  • Responsible
  • Honest
  • Caring
  • Commitment to work
  • Good Listener
  • Proactive
  • Hardworking
  • Fast Learner
  • Good Mannerism

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Administration & Office Support

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Application Deadline

1 month from now