Customer Relations Officer

Masters Children School

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Job Tasks and Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Perform customer verifications
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

 

Experience

  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Ability to type
  • Knowledge of administrative procedures
  • Numeric, oral and written language applications
  • Product knowledge

 

Professional Skills

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance

Summary

Company

Masters Children School

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Salary

₦40,000.00 ‐ ₦70,000.00 per month

Application Deadline

Today