Relationship Manager, Priority Banking

Standard Chartered Bank

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Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

    

Job Descriptions:

  • Advise Priority Clients approaching Bank with complex individual needs
  • Engage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
  • Acquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/Team.
  • Prepare and educate clients to interact via digital platforms

 

Responsibilities:

  • Engaging and deepening activities
  • Methodically engage (remote):
  • Have complete knowledge of the clients in terms of the profile & assets
  • Create analytics-backed next best conversation
  • Needs/Achor Products:
  • Individual banking products (PL, CASA etc), Wealth Products
  • Meet & deep sell (remote & in person):
  • Develop a comprehensive Account Plan for at least 20% of client base
  • Meet in person to meet advisory needs (once a month/quarter)
  • Connect client with specialists
  • Set up products
  • Conduct/connect for periodic CDD reviews
  • Conduct fulfillment & activate
  • Services (remote):
  • Refer most servicing activities to Client Service Officers/Managers
  • As needed by clients
  • Acquiring on referrals:
  • Connect & prepare (remote)
  • Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
  • Explain proposition & requirements in full
  • Needs/anchor products:
  • PL, CASA, Wealth Products
  • Meet, deep sell & train (in person)
  • Meet, listen and determine further needs
  • Set up anchor products & initiate cross-sell
  • Conduct/connect for CDD
  • Educate and conduct initial set up for online, ATMs, Client Centre
  • Conduct fulfillment & activate
  • Key Stakeholders
  • Priority Wealth Specialists
  • Client Service Manager, Affluent
  • CDD team
  • Branch Manager

 

Skill Requirements:

  • Product broadening:
  • Enhanced multi-product Priority knowledge
  • Market and competition knowledge
  • Client engagement:
  • Presentation and soft skills tailored to engaging Affluent Clients
  • Internal stakeholder engagement skills
  • Closing deals
  • Ability to drive and manage client interaction
  • Communication and presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions
  • Journey completion:
  • Discipline and time management to handle a client portfolio
  • Ability to solve problems and close issues without handing over
  • Strong analytical ability
  • Understanding of Priority CDD principles
  • AML/CDD Clause:
  • Ensure all reasonable steps are taken to verify the identify customers.
  • Retain adequate records of identification, account opening and transactions
  • Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
  • Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank.
  • Source of Leads:
  • Sales force generated (RM personal contacts) - Family of clients in particular
  • Affluent senior executives of employers (primarily BC/CC/CIC)
  • Affluent senior executives of employers in EB
  • Associated Client Journeys
  • Acquiring from individual client referrals
  • Actively engaging during the first 3 months
  • Supporting the client on any client-initiated needs
  • Proactively reaching out to client for advice discussions
  • Delivering on transactions, service requests, mobile/online training
  • Proactively engaging with the “Hidden Affluent”
  • Updating CDD
  • Managing Client’s credit situation
  • Migrating newly Affluent.
  • Target Clients:
  • Priority ETB Clients.

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Summary

Company

Standard Chartered Bank

Job Level

Manager (Staff Supervisor/Head of Department)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Application Deadline

Friday