Customer Care Representative

Westsos

Apply for this job   

Share this job:


This job listing has expired! Click here to view the latest Education jobs in Nigeria

Job Details

  • Answers telephone and greets visitors; provides information and assistance; assists in resolving customer concerns and complaints.
  • Uploads meter read data; reviews and validates readings; calculates and reviews bill for accuracy; processes and prints utility bills; prepares bills for mailing.
  • Sets up new accounts and billing rates; sets up new accounts; bills contract water users • Receives customer requests and prepares work orders.
  • Processes delinquent notices; processes work orders to discontinue services for non-payment. • Reviews and verifies automated payment accounts.
  • Receives and processes in-person payments; issues receipts.
  • Processes returned checks; notifies customers and follows-up for non-payment.
  • Reviews and processes billing adjustments.
  • Schedules repair appointments.
  • Processes bankruptcy notices.
  • Gathers information and prepares reports.
  • Maintains department files and records.
  • Maintains supply inventory

Summary

Company

Westsos

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

OND

Preferred Years of Experience

1 - 3 years

Salary

₦50,000.00 ‐ ₦70,000.00 per month