IT Support Network Officer

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Job Details

  • Execution of network security plan and upgrades.
  • Planning and execution of the installation and maintenance activities of all network equipment.
  • Diagnosing and resolving technical issues – 1st level
  • Installation and configuration of computer hardware operating systems and applications.
  • Monitoring and maintaining computer systems and network
  • Taking staff or clients through a series of actions either face to face or over the telephone, to help set up systems or resolve issues.
  • Trouble shooting system and network problems and diagnosing and resolving hardware or software faults
  • Replacing parts as required
  • Providing support, including procedural documentation and relevant reports
  • Following diagrams and written instructions to repair a fault or set up a system
  • Setting up new user’s accounts and profiles and dealing with password issues.
  • Responding within agreed time limits to call-outs
  • Working continuously on a task until completion ( or referral to third parties, if appropriate )
  • Prioritizing and managing many open cases at one time
  • Rapidly establishing a good working relationship with customers and other professionals, such as software developers
  • Testing and evaluating new technology
  • Conducting electrical safety checks on computer equipment
  • Working extra hours to meet deadlines, as required and where reasonable
  • Other duties as assigned.



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Job Level

Experienced (Non-Manager)




Information Technology

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years


₦70,000.00 ‐ ₦80,000.00 per month