Call Center Representative

Nelvetech Nig. Ltd

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An ICT firm seeks qualified candidates to fill this role 



  • Answer Multiple Calls Per Day; respond to callers’ inquiries telephonically and by Interactive Voice Response (IVR), Web Chat, SMS and other forms of Communications available.
  • Using available resources to obtain caller details, document caller complaints, manage and resolve caller complaints.
  • Provide callers with necessary information as provided for
  • Collect and document new caller information into system and update existing customer information.
  • Process caller request, identify and escalate priority issues and route calls to appropriate response units for follow up calls where necessary.
  • Document all call information according to standard operating procedures complete call logs produce call reports




  • Key Competencies
  • Verbal and written communication skills listening skills problem analysis and problem solving customer service orientation organizational skills attention to detail judgment adaptability team work stress tolerance resilience
  • All applicants must possess a minimum of OND, BA, and BSc from recognized and accredited institutions.
  • A customer service agent proficiency certificate.
  • All applicants must have 2-5 years of experience
  • All Applicants must be between the 23-33 years old
  • Applicant with other certification is a added advantage
  • Ability to understand and have conversation in the local language is an added advantage
  • The applicant must be residing in Abuja
  • Equivalent proficiency in relevant computer applications required language proficiency, knowledge of customer service principles and practices, knowledge of call center telephony and technology, some experience in a call center or customer service environment, good data entry and typing skills, knowledge of administration and clerical processes.



Nelvetech Nig. Ltd

Job Level

Experienced (Non-Manager)




Information Technology

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years