Customer Care Officer

acada telecoms international ltd

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 Acada Telecoms international ltd is recruiting to fill this position 

 

Job Descriptions:

  • Customer invoice enquires
  • Customer database management.
  • Handling customer enquiries and issues for segmented and non-segmented customers.
  • Inter and intra department coordination.
  • Attend to mail communications- ensure prompt and effective communication Ensure clear differentiation between internal correspondence and external correspondence.
  • Handling of customer’s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.
  • Act as in-house sales back-up.
  • Ensure arrival notices are sent timely.

 

 

Requirements:

  • Communication and probing skills.
  • Problem solving skills
  • Inter Personal skills.
  • Reporting writing / reporting skills.
  • Ability to multi-task
  • Excellent IT skills.
  • Candidates must possess HND or BSc in any Social Science related discipline.

 

Summary

Company

acada telecoms international ltd

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Creatives(Arts, Design, Fashion)

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

1 - 3 years

Salary

₦75,000.00 ‐ ₦100,000.00 per month