Business Process Analyst

BanyanTree Capital Partners

Apply for this job   

Share this job:

This job listing has expired! Click here to view the latest Consulting jobs in Nigeria

BanyanTree Capital Partners seeks qualified candidates to fill this role

Our client, a leading FMCG in Nigeria is seeking to hire a business process and customer service analyst for a period of 3-6months to join a re-engineering consultancy team. The ideal candidate should have worked in business process re-engineering and/or a customer service data analyst position in an environment where they were tasked with developing customer databases and driving customer service process improvements in an FMCG type environment.


Job Description


  • Candidate should be able to implement procedures to maximize customer satisfaction and also follow up orders placed by dealers to ensure product is delivered in a timely manner. Candidate should be able to design questionnaires and moderator guides to ensure customer data is captured.
  • Work closely with clients to identify and analyse core business procedures and workflows in order to optimize end to end processes and automate non-value-added tasks.
  • Evaluate current business processes, analyse workflow within and between enterprises and recommend solutions for improvements
  • Development of clear and detailed process maps to achieve measurable improvements in customer satisfaction, productivity, cycle times and quality.
  • Develop and maintain a customer database that can be leveraged to build customer relationships and drive marketing activities.
  • Provide leadership that drives rapid, dramatic process redesign.
  • Identifying the core aspects of providing and maintaining outstanding customer service
  • Prompt and efficient handling of the customer reported incidents or requests







  • Minimum of Bachelor’s Degree from an accredited university
  • Candidate must have above average (intermediate to expert) skills in Ms Office applications particularly Excel and PowerPoint
  • Critical Skills
  • Have basic knowledge on how to improve business process across the organisation.
  • Ability to work on multiple tasks with minimum supervision and must possess ability to make sound judgements with confidence
  • Strong inter-personal skills, ability to work cross-functionally and develop/utilize collaborative relationships
  • Flexible work habits with maturity to accept changing demands as they occur




BanyanTree Capital Partners

Job Level

Experienced (Non-Manager)




Consulting/Business Strategy & Planning

Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years


₦100,000.00 ‐ ₦150,000.00 per month