O and M Technician, NOC

MasterMindsHRSG Management Consulting

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MasterMindsHRSG Management Consulting is urgently recruiting to fill this position



  • Provides 24/7 Network surveillance, monitoring, reporting & escalating the incidents
  • Performs initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution. Escalates as required to meet target timelines.
  • Dispatches field technicians or related persons to network elements according to trouble tickets or preventive/corrective schedule.
  • Controls infrastructure access to field technicians and contractors as per guideline.
  • Responsible for doing proper follow up with field technicians on pending trouble tickets or preventive tasks given to them.
  • Ensures that all trouble tickets or assigned tasks that go beyond certain duration are properly escalated according to escalation matrix, root cause is collected and prepares report to management.
  • Prepares daily NOC and other reports as per guideline.
  • Provides real time and prompt resolution to all network faults, records their RCAs, analyzes and reports to improve and maintain network performance and quality.
  • Implements and controls service affecting work.
  • Coordinates and controls work from other departments e.g subcontractor, client.
  • Gets feedback from field technicians for corrective / emergency and preventive maintenance work or any other tasks assigned and informs to respective manager according to process.
  • Maintains the high level of client service expected.
  • Acts as point of contact for client and management for all coordination work and maintains good working relations.
  • Develops and documents support procedures
  • Answers client, field technicians & management’s phone calls and emails requesting technical assistance.
  • Resolves tickets as quickly and thoroughly as possible.
  • Ensures the implementation of OH&S/QMS requirements on all assigned cell sites.
  • Fills all related OH&S/QMS documents on sites.
  • Conducts site safety induction by explaining to subcontractors their responsibilities in terms of OH&S requirements of our client.
  • Ensures that adequate PPE is used by both our client and subcontractors’ teams.
  • Ensures that safe work procedures are being adhered to
  • Investigates and fills the incident investigation report and shares it with the OH&S representative.
  • Ensures emergency drills are conducted on sites.
  • Deals directly with the client’s representative on all OH&S matters on sites.
  • Reports on any hazard, incident, and accident to the direct supervisor of all assigned sites.


Qualifications and Requirements

  • 2-5 years experience in similar field.
  • Education Requirements:
  • Minimum HND in Electrical Engineering.

This job originally appeared elsewhere.



MasterMindsHRSG Management Consulting

Job Level

Manager (Staff Supervisor/Head of Department)




Administration & Office Support

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years