Operations and Maintenance Supervisor

MasterMindsHRSG Management consulting

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  • Supports to NOC and field technicians in handling emergencies till issue is resolved within agreed Service Level Agreement. Support in preparation of RCA reports for those emergencies or incidents.
  • Supervises all works related to his/her assigned project(s) and ensures that they are executed in accordance with client’s requirement and contract.
  • Responsible for emergencies and incidents of violation of SLAs, communication with client and updates the O&M Manager.
  • Responds on timely basis to all communications within and outside the organization.
  • Plans, assigns and directs the employees who are engaged in installation, maintenance and operation of different telecommunication systems and support equipments.
  • Responsible for the acceptance of new sites, assigning to teams & informing to all relevant people.
  • Visits regularly cell sites to validate and ensure that the Field Technicians are executing their assigned work according to quality and standard.
  • Ensures proper care of all company assets assigned to his/her area such as tools, mobile DG’s, vehicles, accommodations etc.
  • Validates the reports and information from field.
  • Ensures all health & safety procedures are observed and adhered in the daily operations of their respective field teams.
  • Plans Preventive & Corrective maintenance, implements, monitors, controls and follows up with issues found till closure.
  • Analyzes resources requirements and gives recommendation to the O&M manager accordingly. Resources include but not limited to Human, tools, equipment & transportation.
  • Ensures that teams have necessary tools and transportation.
  • Ensures proper communication with the client and within organization in form of mails, meetings, calls, reports etc.
  • Demonstrates the ability to think critically and proactively, anticipates risks and prepares solutions in advance.
  • Ensures availability of spares and enough fuel on cell sites within his/her area, with the help of the O&M Manager, provides regular feedback about the status and escalates if required.
  • Reports and investigates any incident (Fuel theft, etc) according to process.
  • Responsible for fuel and spares consumption in his/her area.
  • Responsible for site security, updating based on changed risks level in coordination with the O&M Manager and the O&M Supervisor, Site Security.
  • Supports the O&M Manager in controlling cost and receiving payments from client.
  • Ensures all documentation and reports are created and shared within the company and client on time.
  • Coordinates within the company and with client at all level for performing his/her duties.
  • Coaches and develops teams assigned to him/her.
  • Ensures that all OH&S/QMS procedures are daily monitored and followed.
  • Be responsible for the application, compliance and regular updating of the security plan in place both by the local team as by visitors.
  • Ensures visitors receive a proper security and context briefing and monitor the security adherence.
  • Provides the general coordination with security-related feedback and systematically report in writing any security incident involving the teams
  • Follows all policies and procedures for monitoring, testing product availability, and incident management.
  • Implements and follows policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Proactively reviews processes, documentation and procedures to keep updated on operational activities.
  • Prepares and distributes a variety of reports as requested by Manager or Head.
  • Ensures that adequate PPE (Personal Protective Equipment) is used by both the company's teams and Subcontractors.
  • Inspects all PPE prior to its use.
  • Ensures a proper usage of PPE.
  • Requests for the replacement of PPE’s when required.
  • Investigates accidents, incidents, and hazards and implements the necessary corrective and preventive actions to mitigate incidents, accidents and hazards.
  • Ensures that all placards are clear, clean and well maintained.
  • Provides training to enhance the OHSAS knowledge and competence.
  • Conducts emergency preparedness drills on a regular basis.
  • Conducts regular site inspections.
  • Checks, inspects and reports hazards to Manager.
  • Identifies existing and potential hazards.
  • Monitors hazard controls (PPE, engineering controls, policies, procedures)
  • Recommends corrective actions.


Qualifications and Requirements:

  • More than 3 years Technical experience in field
  • Or More than 3-year managerial experience in similar job
  • Familiar with MS office, communication tools like emails
  • Education Requirements
  • Minimum HND in Technical Field

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MasterMindsHRSG Management consulting

Job Level

Experienced (Non-Manager)




Administration & Office Support

Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years