Senior Accounts Manager

Confidential

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Job brief

  • We are looking for a qualified senior account manager to join our Customer relationship team to supervise account representatives to ensure customer needs are met.
  • Must be customer-oriented with a ‘can do’ attitude. Our ideal candidate has a drive for achieving goals and maintaining a great customer experience.
  • Must be able to increase sales and build successful long-term client relationships.

 

Responsibilities

  • Set sales targets and specific performance metrics, aligned with business strategies
  • Supervise and support account managers and representatives to ensure client satisfaction
  • Communicate with clients at a senior level to resolve issues and inquiries
  • Generate innovative ideas to support customers and boost brand awareness
  • Use client feedback to improve customer experience
  • Report on churn rate results and suggest improvements
  • Identify and approach potential clients
  • Run customer satisfaction campaigns
  • Stay up-to- date with product launches and provide support to clients and the sales team
  • Increase retention and run campaigns on expired clients

 

Requirements

  • Proven work experience as a Senior Account Manager
  • Hands on experience with CRM software and MS Office (particularly MS Excel)
  • Familiarity with sales performance metrics
  • Excellent communication skills with a customer service attitude
  • Team management skills
  • Strong analytical and organization skills
  • B.Sc degree in Business Administration, Sales or relevant field

Summary

Company

Confidential

Job Level

Manager (Staff Supervisor/Head of Department)

Location

Lagos

Specialization

Sales/Business Development

Job Type

Full-Time

Minimum Qualification

MBA / MSc

Preferred Years of Experience

7 - 10 years

Salary

₦300,000.00 ‐ ₦350,000.00 per month