Workshop Foreman


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A hands-on Workshop Foreman is required for a niche multi-branded workshop within the Automotive Repair industry.


The vocational requirements as follows:

  • Provide focused management to the service department team, to ensure process steps are adhered to at all times.
  • Provide seamless information transfer between Workshops and Service Advisors, to ensure clients receive accurate information related to repair cycles and diagnostic findings.
  • Carry out regular process reviews with your Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify
  • Manage the performance of the service department to ensure that KPI targets are achieved.
  • Manage and plan workshop / support resources to ensure that OTI process requirements can be fulfilled on each shift.
  • Support the Service Advisors as required ensuring job specification, codification and quoting preparation tasks are completed on a timely basis.
  • Support the Service Advisors as required ensuring that invoicing / warranty claiming closure tasks are accurate and completed on a timely basis.
  • Assist & provide support to Service Advisors team in specification / codification of non-standard, complex jobs and ensure all such work is agreed with customer before starting.
  • Manage hand over of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from customer (Retail or Internal.)
  • Building customer relationships is pivotal to the role.
  • Hold daily production meetings to Plan workload and resources, Review identified issues from previous day and identify appropriate solutions consistent with standard process requirements.
  • Anticipate production problems based on forward plan / resources and provide active support to handle workload.
  • Monitor staff performance versus standard role requirements and personal objectives and identify areas for development.
  • Perform periodic competence assessments using agreed process for all staff within area of responsibility and produce plans to address competence issues.
  • Ensure appropriate training and support is provided on a timely basis to bridge competency gaps identified.
  • Actively participate in the Management and CRM meetings.
  • Manage attendance reports
  • Plan, report and control all lost & non available hours in line with targets and resources.
  • Assist the Aftersales manager in the production of the annual budgets and forecasts.
  • Work in accordance with standards of health, safety, quality and environmental care.
  • Any other duties that may be reasonably requested by your manager.




Job Level

Experienced (Non-Manager)





Job Type


Minimum Qualification


Preferred Years of Experience

5 - 7 years


₦150,000.00 ‐ ₦250,000.00 per month