IT/TC Operations Coordinator (SCOPE), NOB

United Nations World Food Programme (WFP)

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The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end global hunger.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


Job Description

  • Under the supervision and guidance of the Head of Area Office, the IT/TC Operations Coordinator (SCOPE) will deliver efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.
  • The focus of activities will be to manage beneficiary and transfer management platform - SCOPE.


Key Accountabilities

  • Contribute to the development of plans and budgets, and manage the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards.
  • Monitor and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
  • Install and configure new computer hardware for improving and upgrading system performance; contribute to technology upgrades as required.
  • Contribute to technical specifications and tender documents that support the procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations.
  • Collate and analyse data to contribute to the preparation of accurate reports on IT/TC activities, investments and costs, identifying ideas to increase cost-efficiencies where possible.
  • Maintain and develop technical expertise and understanding of industry developments.
  • Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
  • Guide and supervise more junior staff, acting as a point of referral and supporting them with more complex analysis and queries.
  • Contribute to the capability building of staff through the review and/or design of appropriate training programs aimed at developing skills/knowledge in IT and Telecommunications.
  • Coordinate with other UN agencies in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT and TC.
  • Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.
  • Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
  • Contribute to the preparation of operational plans and deliver resource requirements at the onset of an emergency.
  • Other as required.


Minimum Qualifications & Experience Required 


Advanced university degree in Computer Science or other relevant fields, or First University degree with additional years of related work experience or trainings/courses.



  • A minimum of 3 years relevant professional experience is required in the following:
  • Has coordinated and managed small or medium projects at HQ and field Office.
  • Has assisted in change management procedures, activities and processes at HQ and field.
  • Has assisted in establishing standards and protocols for service excellence within own domain or at a HQ and field Office.
  • Has successfully performed installation or testing of new hardware for improving or upgrading systems performance.
  • Has proven experience analyzing service management results and developing service enhancement recommendations.
  • Has keen ground-level experience implementing IT and telecoms systems in emergencies.
  • Experience in both development and humanitarian contexts is an added advantage.



Fluency (level C) in English language.

Knowledge of Hausa and Kanuri local languages is desirable.

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United Nations World Food Programme (WFP)

Job Level

Experienced (Non-Manager)




Information Technology

Job Type


Minimum Qualification


Preferred Years of Experience

3 - 5 years