Customer Service Officer

VERON NIG LTD

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The Customer Services Officer role will work within the Customer Services Team to offer telephone and administrative support to the centralized Complaints and will often be the first point of contact for enquiries.  This role will contribute to providing an identifiable, and their representatives with enquiries and concerns.

A customer services officer interacts with the customers to provide them with information to address inquiries regarding products. Also they deal with and help resolve any customer complaints

Customer inquiries often involve some form of complaint that the customer service officer  must handle in accordance with the company’s guidelines and policies.

Customer services representatives help generate sales lead.

The successful candidate will need to demonstrate:

  • excellent communication and listening skills
  • an awareness of discretion with high levels of confidentiality and sensitivity
  • a recognition of the requirements of service users
  • communication of complex and sensitive or contentious information with tact, empathy, diplomacy and understanding
  • Attention to detail along with good IT skills including Word, Excel and Outlook

Summary

Company

VERON NIG LTD

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Customer Service

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

1 - 3 years

Salary

₦170,000.00 ‐ ₦290,000.00 per month