Customer Service and Relationship Executive

OASIS Medspa

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OASIS Medspa is a corrective skin care clinic and luxury day spa, which is dedicated to helping people achieve a flawless complexion and healthier looking skin.

We are honored to be in the forefront of providing FDA approved state-of-the-art corrective skin care to men and women of color. Established in the year 2014 by Miss Freda Francis, the Medspa draws clients from within and without Nigeria.



  • Our Customer Service & Relationship Executive is one of the most critical parts of our team. We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, call and book appointments and resolve any emerging problems that our clients might face with accuracy and efficiency.


Job Duties:

  • Responsible for the day-to-day activities of the Medspa’s front office to include customer service, meeting/greeting clients, scheduling, invoicing, and assisting the rest of the MedSpa team. These include but are not limited to:
  • Schedule, monitor and follow up client appointments
  • Provide clients with information about Product & Service offerings
  • Receive payments for services and supplies, maintains client bookings
  • Complete new client sheet and maintain up to date client database
  • Set-up and maintain ‘tickle file’ for thank you’s,  birthdays, anniversaries, and other special occasions
  • Use company software to mine data for Customer Relationship Management
  • Maintain a neat and efficient work area
  • Provide facility tours to first time visitors to the Spa
  • Submit daily operational reports to management
  • Other duties as assigned by management


Qualifications and Requirements:

  • The ideal candidate for this position is expected to have a minimum second class lower degree in any course of study. He/she must be computer literate and have a minimum of intermediate competency in Microsoft office suite
  • The ideal candidate must be interested in Skin Care and pay attention to personal appearance.
  • Experience: Minimum experience of 2 – 3 years preferably in the hospitality industry.
  • Working Hours: Tuesdays – Saturdays with alternate Sundays

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OASIS Medspa

Job Level

Experienced (Non-Manager)




Customer Service

Job Type


Minimum Qualification


Preferred Years of Experience

1 - 3 years