Transmission Implementation & 3rd Level Support Manager

Confidential

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Department: Technical

 

Reporting Line: Head/CTO, Network Engineering

 

Responsibilities

The Transmission Implementation & 3rd Level Support Manager will be responsible for complete fulfilment of MainOne transmission network and architectural contracts. Direct the implementation personnel on moderate or large projects, or a combination of several smaller projects requiring interdivisional coordination. Coordinates administrative matters, scheduling and unit operations. Participate in project proposals or other project development activities. Other duties as assigned include third- level support for the entire Transmission network comprising of Huawei OSN series, Dragon Wave HC & HC+, ECI & RAD ETX series equipment within and outside Nigeria. In addition, the Manager will be responsible for the following:

  • Effective coordination of network faults handling.
  • Coordinate the execution of RPRs (re-provision requests) on DragonWave HC+, Huawei OSN series (especially OSN3500, OSN500 & OSN8800) and ECI box (BG-20 & BG-30) platforms within the operational level agreement (OLA)
  • Manage all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications. 
  • Directs the preparation of reports to evaluate network traffic loads and identification of future needs for additional hardware and/or software required to maintain efficient growth patterns and levels of satisfactory service.
  • Prepares budget for operating unit.
  • Reviews analysis of telecommunication system needs and establishes goals, objectives, priorities, and prepares appropriate budget documents
  • Direct effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
  • Ensure that Main One’s global and metro fiber network documentation is always accurate and up to date.
  • Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers
  • Establishes network system standards and policies concerning connectivity, operation, and growth
  • Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to Main One customers
  • Directs a program for service and repair and inventory.

 

Contacts

You will be required to work across all functions within the organization.

 

Qualifications & Skills

  • A Bachelor’s Degree or Equivalent in Electrical/Electronics and
  • Telecommunication Engineering
  • Minimum of (8) eight years’ work experience with at least four (4) in transmission & distribution.
  • A strong knowledge of microwave transmission and must have undergone key trainings in optical and wireless networks with focus on SDH/PDH/IP transmission standards/protocols.
  • Must have ability to deal effectively with a wide variety of industry, government and public contracts on project-related matters.
  • In-depth knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.
  • Strong knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment
  • Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app.
  • Independent complex work experience in network operations/planning/transmission and leadership ability at the managerial level.
  • Ability to use E-Analyzer, SDH Analyzer and other signal testing tools/instrument and diverse bandwidth test apps.
  • Knowledge of a vendor network management system
  • Ability to develop and implement a strategic plan for the acquisition, installation, and maintenance of a telecommunications system
  • Ability to establish effective working relationships with public officials, vendors, and other agency managers
  • Excellent written & verbal communication skills

 

Required:

  • Time management skills
  • Team work abilities
  • Ability to work well under pressure
  • Solid foundation in electronics theory
  • Strong analytical and problem solving skills
  • Demonstrated mastery of telecommunication industry standards, dimensioning transmission network element systems, ITU, and ANSI/ETSI etc.
  • Demands of the Job
  • Ability and willingness to work long hours and meet tight deadlines;
  • May be required to travel out of station

Summary

Company

Confidential

Job Level

Experienced (Non-Manager)

Location

Lagos

Specialization

Information Technology

Job Type

Full-Time

Minimum Qualification

Degree

Preferred Years of Experience

7 - 10 years