IT Support Officer

Teclab Management Services  -  More jobs by Teclab Management Services

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Our Client, a leader in the Entertainment Industry, requires the services of an IT Support Officer


Qualification(s)  HND/BSc in Information and technology Engineering, Computer Engineering, Computer Science.

(Experience & Training) 5 Years’ Experience in an IT Role with Vista Software for Cinema Knowledge.


Task Complexity:

  • IT technical support officers monitor and maintains the computer systems and networks of an Organisation
  • Installing and configuring computer hardware operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Providing support, including procedural documentation and relevant reports
  • Supporting the roll-out of new applications
  • Prioritizing and managing many open cases at one time
  • Rapidly establishing a good working relationship with customers and other professionals, such as software developers
  • Testing and evaluating new technology
  • Conducting electrical safety checks on computer equipment.


Job Specific Competencies (Skills/ Knowledge/ Attributes):

  • The ability to think logically
  • A good memory of how software and operating systems work
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • The ability to work well in a team
  • Problem solving skills
  • A strong customer focus
  • The ability to prioritize your workload
  • Attention to detail.
  • Technical skills 
  • Organizational skills 
  • Interpersonal skills 
  • Communication skills 
  • Patience 
  • A logical mind 
  • Capable of working well under pressure 



Teclab Management Services

Job Level

Experienced (Non-Manager)




Information Technology

Job Type


Minimum Qualification


Preferred Years of Experience

5 - 7 years