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Purpose of this Position
The specific purpose of this position is to manage sales and service workflows and implement processes that ensure the delivery of excellent client relationships within a B2B ICT environment, develop customer satisfaction measures within a defined customer base. The role holder will be responsible for the management and implementation of pre-sales bid activity and post sales service activities in an effective, efficient operational and strategic manner to deliver excellent services to clients and in accordance with contractual obligations, company policies & standard operating procedures and client rules and regulations.
Bid Management: Plans and manages bid sign-on and sign-offs activities within stipulated timelines and their operational requirements.
Contract & Client Relationship Management : Provide support for compliance with client service level agreements as required, liaises with and responds to requests from clients, account management, provides regular or ad hoc reports to the clients; provides advocacy for clients within internal stakeholders.
Financial Management: Ensures timely production of clients invoices.
Business Development: Provides input and supports business development activities for the company as required. Manages the availability and accessibility of current product information
Education and experience required
Key Competencies and Skills