The Cullen Hotel

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Task as a housekeeper will include:

·         Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms.

·         Organise work schedule from the room status list, arrivals and departures.

·         Distribute linen, towels and room supplies using wheeled carts or by hand

·         Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar.

·         Replace dirty linens with clean items.

·         Inspect and turn mattresses regularly.

·         Store all dirty laundry in line with company policy.

·         Monitor guest laundry bags

·         Replace laundry bags.

·         Check all appliances in rooms are in working order

·         Realign furniture and amenities according to prescribed layout

·         Respond to guest queries and requests

·         Respond to calls for housekeeping problems such as spills, broken glasses etc.

·         Deliver any requested housekeeping items to guest rooms

·         Remove room service items

·         Organise and restock cart at the end of the shift

·         Ensure confidentiality and security of guest rooms

·         Follow all company safety issues or safety hazards

·         Report any maintenance issues of safety hazards

·         Observe and report damage of hotel property


Knowledge and Experience:

·         A minimum of a high school diploma or equivalent preferred (not essential)

·         Knowledge of cleaning and sanitation products, techniques and methods.

·         Knowledge of cleaning sensitive materials

·         Working knowledge of operating cleaning equipment

·         Physical stamina and mobility including ability to reach, kneel and bend

·         Ability to lift, push and pull required load.


Key Competencies:

·         Attention to detail

·         Customer focus

·         Reliability

·         Adaptability

·         Planning and organising

·         Team work

·         Integrity

·         Honesty

·         High energy levels.



The Cullen Hotel

Job Level

Vocational/Semi-Skilled/Unskilled Labour




Vocational Trade and Services

Job Type


Minimum Qualification


Preferred Years of Experience