Network Access Project Manager

Confidential

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Reporting Line: Head, Enterprise Sales

 

Responsibilities:

The Network Access project manager will be responsible for the initiation, planning, execution, monitoring and closure of designated projects within MainOne. The position entails being accountable, on-time and on-budget for service delivery and relationship management with clients.

  • Be the primary contact person for designated accounts, planning and managing the overall business relationships between them and Main One.
  • Manage planning and operations teams and external contractors during project execution.
  • Manage and co-ordinate support and service engineers in attending to customers’ service requests and resolving same within SLA lead times with the aim of meeting Key Performance Indices (KPIs).
  • Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
  • Defines clearly project objective.
  • Strategic planning for contract management and retention
  • Escalates project issues in a timely fashion.
  • Plan and manage customer meetings, resolving internal and external issues.
  • Build and maintain key client relationships in order to grow and retain existing accounts by presenting need specific solutions based on business requirements.
  • Liaise with cross functional internal units; Sales, Marketing, Technical, Legal, Finance etc, to manage and coordinate implementation of agreed tasks within defined timelines.
  • Strategic planning to ensure constant alignment with the long term organizational goals.
  • Coordinate the installation of network equipment at customer premises.
  • Provides the executives with ad hoc and periodic Project environmental reports specifically to do with project costs, lessons learnt and risks
  • Responsible for the implementation of current product portfolio and new products.
  • Build and maintain productive business relationships with the decision makers to understand the Customers’ strategic direction and explore opportunities for the organization to gain a larger share of the Customers’ wallets.
  • Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for the organization
  • Other responsibilities as maybe directed to carryout by the supervisor.

 

Qualification:

  • A  B.Eng. / B.Sc./B.Tech. or other first degrees in relevant disciplines.
  • MBA will be an added advantage
  • At least 7 years post National Service work experience.
  • Must have experience in managing telecom projects, Business Development and Client relations.
  • At least five (5) years’ experience in a project management role.
  • PMP or Prince2  project management methodology will be an advantage.
  • Certification in CCNA also an advantage.

Competencies required:

  • Must have good knowledge of handling Telecommunication or Engineering projects
  • Proficiency in the use of relevant computer applications for financial reporting and project management.
  • Proficient use of Microsoft Office suite
  • Outstanding Process and Systems Documentation
  • Attention to Detail
  • Highly Organised
  • Conflict Resolution
  • Presentation Skills
  • Excellent Communication skills
  • Highly Organised
  • Team Oriented and Leadership
  • High Tolerance for Stress
  • Problem Management (analysis and resolution)
  • Customer Service Orientation
  • Relationship Builder
  • High level of Integrity
  • Time and Priority Management Skills.
  • People Management and Negotiation skills.
  • Superior analytical Skills.
  • Demonstrates independent ownership and management of tasks.
  • Strong  level  of  professionalism  in  dealing  with  highly  confidential information

Summary

Company

Confidential

Job Level

Manager (Staff Supervisor/Head of Department)

Location

Lagos

Specialization

Project / Programme Management and Telecommunications

Job Type

Full-Time

Minimum Qualification

HND

Preferred Years of Experience

7 - 10 years